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Terms and Conditions

Terms

  • California Residents must pay 8% in sales tax.
  • Customs Forms are legal documents and falsification of the information on them is illegal.

Accepted Payment Methods:

PayPal
When paying with PayPal, please note that we will be shipping to your registered verified address in your PayPal.

Credit Cards

·         We accept Visa and MasterCard thru PayPal.

·         When paying with credit cards we will only ship to your billing address.

·         If you would like to use a credit card only (no PayPal account) please call the store during online hours and ask for an online associate.

·         We CAN NOT accept overseas credit cards over the phone; you MUST use PayPal for this type of transaction.

In Store Pickups

·         You may pick up your online purchase in store.

·         All in store pickups must be paid for in store.

·         No online payments are accepted for in store pickups.

U.S. Shipping

·         For Domestic sales we ship with the United States Postal Service and use USPS Priority Mail or UPS Ground for items weighing four pounds and up. Tracking information & Delivery Confirmation can & will be provided.

·         There is a surcharge for items being shipped to PR, HI and AK. Please contact us for a shipping quote prior to bidding/purchase.

·         Items delivered to P.O. Boxes weighing Four (4) Pounds or more may incur additional shipping charges.

International Shipping

·         For International sales we ship most items with the United States Postal Service and use USPS Express Mail with tracking.

·         Coyote Hobbies is not responsible for any customs fees or taxes that your country may charge and does not include those charges in our prices.

 

Return Policy

·         Please contact us within 14 days .

·         All returns are subject to a 15% restocking fee.

·         All items must be unopened and in the original packaging.

·         Buyer will be responsible for shipping charges on returns. Original shipping costs will not be refunded.

·         If the item was sold with our Free Shipping Promotion the amount refunded will be less the 15% restocking and the original shipping cost.

·         Please note that refunds for returns are applied less Shipping and Restocking fee

If you purchased a brand new item and the box arrives damaged:
Please refuse the shipment when it arrives. If you are not able to do that at the time of delivery and the item has damage due to mishandling during shipping (i.e. both the product and the box show considerable damage), please call us PRIOR TO OPENING at (760)241-6155 and ask for the online department and/or email photos of the damaged item and box.

If you purchased a brand new item and it arrives with damage (that was not due to shipping) or a defect and/or missing parts:
Please contact the manufacturer directly. They will be able to help you with any issue you are having. If they do not help you with your issue, contact us by phone (760)241-6155 or message us and we will see if we can help you further.

These instructions must be carefully followed to process your request. Also please include in the body of the email the following:

·         Name & User ID as it appears on your account

·         Invoice number of your purchase

·         Reason for return or exchange

When you are ready to send the package back please include a copy of the email including our response and send with the item to:

Returns

Coyote Hobbies

12248 Industrial Blvd Unit B

Victorville, Ca 92395

If you have a question that is performance or technical related on a new item or for your general hobby needs you can speak with any of our knowledgeable store staff during regular store hours or for questions related to a specific transaction or auction items please call during the Online Department Hours.

Online Department Hours 
Mon-Fri: 12:00 pm-5:00 pm

General Store Hours
Mon-Sun: 11:30am.-8:00pm. (PST)

Coyote Hobbies

12248 Industrial Blvd Unit B

Victorville, ca 92395

(760)241-6155

 

 

 

WE DO NOT SHIP ON THE WEEKENDS OR HOLIDAYS IF YOU PLACE AN ORDER ON FRIDAY AFTER 12PM PST YOUR ORDER WILL NOT BE SHIPPED TILL MONDAY. SHOULD MONDAY BE A HOLIDAY YOUR ITEM WILL BE SHIPPED ON THE FOLLOWING BUSINESS DAY

 

(Free Shipping For Purchases Over $100, Contiguous US, Lower 48 States - Alaska, Hawaii & Puerto Rico please message us for shipping rates)

 

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